Document 05 · correspondence

The front desk

Staffed reluctantly, but staffed. There is no form on this page and no ticket number waiting at the end of it — four addresses, each with a different idea of how quickly it will answer you.

Accessibility

Reply: First. Always.

access@nightmareproject.com

Anything that makes the site unusable: a control you cannot reach with a keyboard, a scare that fires despite reduced motion, a contrast failure, a screen reader reading the wrong thing, or a warning that arrived too late to be a warning. The accessibility statement names the one place this site knowingly falls short; if you have found a second, it is worth more to us than a compliment.

Security

Reply: Within a few days.

security@nightmareproject.com

Vulnerability reports. There is no bug bounty and no reward — there is a reply, and a fix if you are right. Details and the current policy window live in /.well-known/security.txt. Please do not test anything that would degrade the site for other visitors; there is nothing here worth taking, and the database holds nothing but expiring links.

A link someone sent you

Reply: Within a week, usually.

hello@nightmareproject.com

If a link arrived that you would rather did not exist, the page it opens can retire itself — the recipient controls are on the link's own page and need no permission from whoever sent it, and nothing from us. If that is not enough, write, quote the address, and it will be closed. Links expire after thirty days regardless.

Everything else

Reply: Eventually.

hello@nightmareproject.com

Questions, press, a scene you think belongs here, or a complaint about the tone. The complaints procedure in the Terms of Scare is a joke. This address is not.

Things we cannot help with

Not out of policy — out of not having them.

An account

There are none. Nothing to recover, nothing to delete.

Your data

We hold none that is yours. See what we collect.

A phone line

There is no phone. There is no office. There is a mailbox.

Nightmare Project is a one-person project, not a company. There is no support team behind these addresses and no queue behind that — there is one person who reads them in the order above. The colophon explains how the rest of it is made.

— The Management